UltraNet Services / Ultra Tech - Frequently Asked Questions (FAQ)

HOW DO I GET IN TOUCH WITH NETOPS?
Woodbridge users can press the help desk button on their phones, or dial extension 432. Skyline & offsite users will need to call (703)-897-9000, extension 300. You can also send an e-mail to netops@ultra-tech.com.

WHAT ARE THE OFFICE HOURS OF NETOPS?
NETOPS office hours are Monday - Friday from 7:30am - 6:00pm.

WHAT IF I NEED ASSISTANCE OUTSIDE OF YOUR NORMAL OFFICE HOURS?
NETOPS has an on-call technician for after hours and weekend support. To request assistance, call the NETOPS pager at (703)-214-1185. At the tone, please leave a telephone number where you can be reached. The on-call technician will return your call.

HOW DO I CHANGE MY NOVELL PASSWORD?
On your system tool bar on the lower right side of your screen near the clock, you will see a red N. Right click on the N and click on User Administration for Ultra Tech LAN. Left click once on Novell Password Administration. A window will appear and you will need to click once on the change password button. You will be prompted to type in your old password, new password, and then you will need to confirm by typing the new password in again. Finally, click the OK button.

HOW DO I SET UP A SCREEN SAVER PASSWORD?
Right click on any open area on your desktop and click properties. Click on the the screen saver tab, then click on the screen saver drop down box and select a screen saver. Next, check the password protected check box and then click the change button. Finally, type in your new password and confirm it, then click the OK button.

I CANNOT GET ANY RESPONSE FROM MY COMPUTER. IT APPEARS TO BE HUNG. WHAT DO I DO NOW?
First, press Control+Alt+Delete. If a Task Manager or Close Program Window appears, click on the item from the list that has "Not responding" next to it click end task button. Close any other windows that appear. If pressing CTRL+ALT+DEL does not work, then power off your computer. If your machine continues to have problems, give NETOPS a call and we will assist you.

HOW DO I CHANGE MY GROUPWISE PASSWORD?
On the GroupWise pull down menu, click Tools, then Options. Double click on the Security icon, when prompted, type in your old password and you will be asked to type in a new password. You will be prompted to to confirm your password.

I FORGOT MY PASSWORD AND CANNOT LOG IN TO THE NETWORK AND/OR GROUP WISE.
Not a problem! Just call the Help Desk and we will assist you.

WILL NETOPS BACK UP MY FILES ON MY HARD DRIVE?
At this time, NETOPS does not back up files on your hard drive (C: drive). We recommend you use your H: drive to store files instead. Files stored to the network (H: or S:) are automatically backed up every night.

HOW CAN I GET NEW OR UPDATED EQUIPMENT OR SOFTWARE?
You must first justify your needs to your manager for approval. Your manager will need to send a written request to NETOPS. E-mail is acceptable.

CAN I PERFORM A VIRUS CHECK ON MY COMPUTER?
Yes you can. On your system toolbar, right click on the shield icon near the clock. Click once on Scan Now. You will have a choice to scan your hard drive, floppy disk or the My Documents folder.

I JUST RECEIVED AN ILLEGAL ERROR MESSAGE OR SOME OTHER WEIRD MESSAGE ON MY SCREEN.
First, reboot your computer; the problem may go away. If the message appears again, please make a note of the error message, and call NETOPS to report the error. Also let us know whether or not you have rebooted your computer.