|
Network
Management
Ultra TECH SUPPORT
Plans
- Want to reduce the total cost of ownership
of your network?
- Having trouble finding and keeping dependable
IT staff?
- Budgeting network costs seem impossible?
Then Ultra Tech has the "perfect solution".
If you are a small business or IT organization
seeking to reduce operational expenses and reallocate
existing resources against more strategic IT initiatives,
then our Ultra TECH SUPPORT
Plans
can help you achieve that objective.
Our Ultra TECH SUPPORT Plan packages provide a comprehensive
set of services that cover end-to-end problem
management and 24/7 support for critical servers
and processes, network devices, and desktop systems.
Using best-of-breed technologies, proven processes
and procedures, and highly-skilled technicians,
Ultra Tech delivers premier support for the majority
of your network challenges.
| Bronze |
| Network Monitoring |
24/7 Monitoring
of Your Internet Connection, Network
Servers, and Internal Server Based
Web-Site and Internet E-mail.
|
| Helpdesk Services |
Unlimited
Helpdesk Support Calls/Ticket
|
Remote Control
of Network Nodes
|
One (1) hour
of Trouble Shooting Support per
Month
|
| Management Services |
Initial Inventory
of Each Workstation and Server
|
Monthly Helpdesk,
Inventory and Custom Reports
|
|
| Silver |
| All Bronze Services
Plus: |
One (1) On-Site
Visit per Month
|
Four (4) hours
of Trouble Shooting Support per
Month
|
|
| Gold |
| All Bronze Services
Plus: |
Two (2) On-Site
Visits per Month
|
Twelve (12)
hours of Trouble Shooting Support
per Month
|
|
| Platinum |
| All Bronze Services
Plus: |
Four (4) On-Site
Visits per Month
|
Twenty-four
(24) hours of Trouble Shooting Support
per Month
|
|
|
Last Updated: 4 February
2003
|
