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BIA Network Operations Center (NOC)

The Office of Indian Education Programs (OIEP) is part of the Bureau of Indian Affairs (BIA), Department of the Interior (DOI). Currently, there are 557 Federally-recognized Tribes that are eligible for educational programs and/or services from OIEP. OIEP provides school operation funds for 105 Tribally operated schools and 82 Federally operated schools. In January 2002, OIEP published the Educational Native American Network (ENAN2) Technology Plan that provided the vision for Information Technology in support of their mission to educate Indian children.

Ultra Tech has established a Network Operations Center (NOC) at our corporate facilities and provides technical services in support of the BIA OIEP EDNET Wide Area Network (WAN). Network and technical support includes assistance in planning, organizing and executing a Network Operations Center (NOC) supporting the BIA EDNET WAN infrastructure, preparing and delivering written and/or oral presentations documenting the progress of the NOC, and assisting BIA and/or FEDSIM with acquisition activities, as directed.

Specifically, Ultra Tech:

  • Plans and coordinates technical resources to support the NOC.
  • Provides office space to support for the NOC in Northern Virginia.
  • Acquires hardware and software required for the NOC as directed.
  • Installs and configures network components to include Windows 2000 Server(s), routers, etc. in accordance with Government specifications.
  • Installs other software applications as designated and/or provided by BIA OIEP
  • Installs and configures workstations for monitoring and control of the network.

These highly technical, complex IT services complement those services provided by BIA OIEP in-house staff, other government support agencies, and commercial entities. These efforts are cooperative in nature, with each organization performing its unique role.

Ultra Tech also provides program/project management support to include the following:

  • Progress Monitoring - Ultra Tech acts as the single point of contact for milestone/progress management information including maintaining the status of an open issues list. Ultra Tech uses appropriate automated tools such as project management software and spreadsheets. Types of products include Work Breakdown Structures and PERT/Gantt Chart-type methodologies. Ultra Tech reports status in Monthly Progress Reports.
  • Acquisition Management - Ultra Tech provides identification of potential sources, development of specifications/SOWs, supports competition where appropriate, provides technical evaluation advice, source selection support, and process management, as needed.
  • Financial Management - Ultra Tech provides financial management of its subcontractors, including invoicing, billing, and payment. Ultra Tech provides Small Purchase Support, if required, to purchase miscellaneous equipment and supplies not otherwise provided by the Government to support BIA OIEP initiatives.

After the establishment of the OIEP NOC, Ultra Tech continues to provide support services that include:

  • Wan Monitoring - Ultra Tech monitors BIA OIEP routers, servers, and other hardware and software devices. Monitoring is accomplished using GFE or CFE software, e.g., CiscoWorks, Whats Up Gold. Ultra Tech has setup appropriate visual, audio, email, and pager alarms. Ultra Tech staffs the NOC sufficient to accommodate BIA OIEP WAN operation regardless of location during normal business hours. Ultra Tech established and maintains a log or database of all alarms, outages, and notifications.
  • Helpdesk - Ultra Tech provides helpdesk services to resolve problems associated with the BIA OIEP EDNET WAN. Ultra Tech manages and tracks work orders, including work assignments and resolution using Blue Ocean's Track-It Help Desk software suite. Ultra Tech coordinates with designated BIA OIEP support agencies to resolve problems and performs onsite support for problems as directed by BIA OIEP.
  • Router Support - Ultra Tech provides router acquisition, installation, configuration, monitoring, troubleshooting, and replacement as directed by BIA OIEP.
  • Remote Network Management - Ultra Tech uses remote control technology to troubleshoot and/or maintain network hardware and software configurations of servers and other devices related to the WAN infrastructure.
  • WAN Statistics Reporting - Ultra Tech posts monthly WAN performance metrics/statistics to the BIA OIEP website.

 
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